This 16-hour course is aimed at IT Service Management (ITSM) practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Attendees acquire an understanding of:
- The conversion of demand into value via IT enabled services
- Key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping
- Tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape