ITIL is the leading Service Management best practice in the world and has been for over 30 years. ITIL 4 builds upon this experience to reshape the framework and modernize the practices to include concepts such as customer experience, value streams and digital transformation.
ITIL 4 reorganizes the framework and moves on from the IT Service lifecycle we have come to know in Version 3. ITIL 4 is now based on 2 key components: The ITIL Service Value System and the Four Dimensions Model.
ITIL 4 is documented in a series of books starting with Foundation, which align with the new ITIL 4 certification scheme.
There are 3 Specialist books:
There is one Strategist book
There is one Leader book
See our page on the ITIL 4 Certification Scheme for more information on how to get certified and the different types of certifications.
OwlPoint ITIL 4 Consulting Services
OwlPoint is the premier ITIL consultancy in the United States. In addition to our full range of IT Service Management consulting services, we are leaders in ITIL 4 advice and consulting. The following services are a few ways OwlPoint can help you maximize the value of your organization, leveraging the modern version of ITIL.
The ITIL 4 Readiness Assessment provides a baseline of organizational maturity and preparation to adopt ITIL 4 Best Practices and performs a gap analysis between your current state and ideal state. Findings and recommendations include a roadmap charting the best path forward to maximize organizational value.
Our ITIL 4 Planning service, helps you figure out the best approach for starting your ITIL 4 journey. Have OwlPoint’s expert ITIL consultants determine what is the best strategy for your organization based on your organization’s objectives, core strengths, current ITIL knowledge, and commitment for certain improvements. We provide you a clear roadmap with defined ITIL 4 program objectives, project requirements, time-frames, and resource estimates to set you on a successful path of adoption.
Value Stream Mapping
Our Value Stream Mapping service is a facilitated workshop or series of workshops that aligns and engages business and IT stakeholders on shaping and managing demand, defining value and how it is co-created. Workshop objectives are to document and combine value chain activities that support the delivery of IT services.
Design & Implementation
The Design and Implementation service examines the service delivery model, its outputs, and required actions by service owners. Our service is highly flexible, allowing our practitioners to educate and enable your staff to implement the action plan independently, work together, or do it on their behalf, allowing them to focus on other transformational priorities.
Check out our new ITIL 4 Readiness Evaluation Tool – It can help you figure out if you are in good shape to start the ITIL 4 Journey.
- ITIL 4
- ITIL 4 News and Resources
- OwlPoint Blog