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ITSM Assessment

For over a decade OwlPoint’s ADVICE© Methodology has provided valuable assessments and roadmaps for plans that are achievable, right-sized, and cost effective. As Part of OwlPoint’s ITSM Assessment, we review the current processes and capabilities of your organization and develop a strategy and actionable roadmap to ensure effectiveness, scalability, and value for the future.  

OwlPoint ADVICE Assessment Overview

OwlPoint’s proprietary 6-step ADVICE Assessment provides clients an in-depth understanding of business goals and the actions required of IT to fulfill and enable them. OwlPoint works with stakeholders and sponsors to document goals and desired outcomes.  ITIL and business processes are evaluated against ITIL standards with the resulting Gap Analysis informing an Executive Report detailing prioritized  improvement opportunities. Clients benefit from easy to understand and highly visual strategic roadmaps that identify specific actions to achieve optimal execution and alignment across the Four Dimensions of Service Management: Organizations and People, Information and Technology, Partners and Suppliers and Value Streams and Processes. Based on feedback, our consultants work collaboratively with your teams to define business requirements, categorize and prioritize needs and work with both the business and IT to co-create value and positive outcomes for all stakeholders.

OwlPoint ADVICE Assessment Methodology used for ITIL Assessments