ITIL 4 Foundation is the first publication of ITIL 4 and provides an introduction to the service management framework. ITIL 4 brings ITIL up-to-date by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Foundation is the first of six ITIL 4 publications. It is the starting point for all ITIL 4 certifications and covers the materials needed to successfully complete ITIL 4 Foundation certification.
Foundation addresses the key concepts of service management. ITIL 4 takes a different approach than its predecessor versions. While the fundamentals of service management remain, the best practices are organized differently and address many of the management challenges of running a modern IT organization.
The service management best practices address many topics that were not covered in previous versions, such as organization change management, software development, and project management.