Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability.
ITIL provides organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
This 16-hour course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.
Audience – ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- Individuals at the start of their journey in service management
- ITSM managers and aspiring ITSM managers
- Individuals working in other parts of IT (digital, product, development) with a strong interface to service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Course Objectives – The learning objectives of ITIL 4 Foundation include an understanding of:
- Key concepts of service management
- How value creation is enabled through services
- The ITIL service value system
- The ITIL service value chain
- The four dimensions of service management
- ITIL practices
- The ITIL guiding principles
ITSM Academy’s ITIL 4 Foundation class includes experiential assignments, GAME ON! An Interactive Learning Experience® and access to ITSM Academy’s Learner Portal.
Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a ‘”just-for-fun” crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.
Developed in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL 4 Foundation Exam Specification and prepares attendees to successfully achieve their ITIL 4 Foundation certification.
Course / Student Materials:
- Access to ITSM Academy’s Learner Portal – my.itsmacademy.com – extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- The ITIL Lifecycle Reference Card
- Personal Action Plan
- Memory exercises, study aids and sample exams
- Instructor led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher (The exam can be purchased along with course seat or at a later date closer to your preferred exam date – use the field above Include ITIL 4 Foundation Exam?)
- One-year subscription to AXELOS ITIL Membership (a $60 value) – equips learners with a wide range of content, templates, toolkits, online resources and best practice guidance that enable learners to succeed
Come ready to participate in lively discussions about modernizing your organization’s approach to IT Service Management.
- Complete pre-class reading assignment
- Familiarity with IT and IT services is recommended.
Certification: Learners earn their ITIL 4 Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination.
Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.
Instructors: As with all ITSM Academy training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
You can click here to order your class with ITSM Academy. Don’t forget to use code OWLPOINT#10 for 10% off.