For over a decade, we have been dedicated to helping IT Organizations be an asset to the businesses they support.
OwlPoint is one of the most experienced US-based IT Consulting organizations focused on the Management of IT. We have deep experience in best practices such as Service Management/ITIL, project and program management, and IT governance. Clients choose us because we are devoted to helping them develop the knowledge and skills needed to successfully lead and complete projects in today’s demanding business environments. At OwlPoint, we are committed to long term relationships and our client’s success.
“OwlPoint has over a decade of experience providing expert guidance to IT Organizations and their associated businesses.”
MARK S BLANKE, PRESIDENT AND CEO
The OwlPoint team is home to industry leaders who uphold our commitment to integrity, quality, and success.
No one in our business has more depth of knowledge and more experience across a broader base of ITSM providers than OwlPoint.
In fact, our expertise does not end at ITSM. Our seasoned executives come from a diverse cross section of industry authorities, veteran ITIL professionals, former consultancy executives and the most complicated IT organizations. From start-ups with nascent IT operations, to Fortune 500 companies with highly complex IT needs, we have worked with hundreds of clients throughout the maturity spectrum and across a variety of IT systems and network infrastructures to deliver custom solutions.
OwlPoint is home to industry thought leaders who often share their thoughts and provide insights on current topics.
Check out a few of our latest postings from our various blogs.
Service Continuity Plans – No Longer A “Nice To Have”
If the COVID19 pandemic taught us anything it’s that a plan to handle everything that can go wrong is no longer a nice-to-have, it’s a need-to-have. Between natural disasters, rolling blackouts, and supply chain disruptions, Murphy’s Law is now the new normal. It’s time to make sure your plan is up-to-date and ready at a […]
Garbage In, Garbage Out: The Importance of Service Desk Ticket Quality
It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But it does apply to that common issue in IT of poor-quality tickets resulting in poor quality reporting from the Incident Management system, so slightly dusted with powdered sugar, I shall […]
3 to 4: From Process to Practice
As mentioned in one of our earlier 3 to 4 blog entries, ITIL® 4 introduces the concept of a Management Practice. Practices are a main focus of capabilities in the ITIL4 framework, replacing the emphasis on processes as ITIL has in previous iterations of the framework. Obviously, process does not go away, but a practice […]
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