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ITIL Maturity Assessments

ITIL Maturity Model - OwlPoint

The Official AXELOS ITIL Assessments

AXELOS has launched a new digital version of the ITIL Maturity Model and along with it has formalize three forms of assessments that leverage the new methodology.

OwlPoint is proud to be one of the first consulting firms in the world to offer these assessments and is currently the only firm in the United States authorized by AXELOS to perform this service.

There are three forms of assessments with the ITIL Maturity Model:


  • Capability assessment – this looks at how well any of the 34 ITIL-aligned management practices of the organization are meeting their purpose. It also provides a score for each assessed practice.
  • Maturity assessment – this is an in-depth study of an organization’s governance structure and management system. It highlights areas which need development and supports an organization’s improvement planning.
  • Comprehensive assessment – this takes a look at the service management capabilities and the maturity of an organization’s governance structure and management system.

While the model is structured around key concepts and guidance of the ITIL framework, it can also be used to assess service management practices and delivery in general.

Please email OwlPoint at [email protected] if you would like more information on the ITIL Maturity Model or any of the related ITIL Assessments.