Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability.
ITIL provides organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
This 16-hour course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.
ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- Individuals at the start of their journey in service management
- ITSM managers and aspiring ITSM managers
- Individuals working in other parts of IT (digital, product, development) with a strong interface to service delivery
- Existing ITIL qualification holders wishing to update their knowledge