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Starting with an Assessment and Roadmap

Starting with an Assessment and Roadmap April 4, 2020
ITIL Assessment ITSM compass RAPID Service Desk Assessment

Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start where you are”. However, that is just a small part of moving forward to improve maturity and adding capabilities. Enter the IT Assessment.

To find out more on how to improve, read OwlPoint’s article on “The Importance of Conducting an IT Assessment”

ITIL Assessment ITSM compass
ITSM compass – Do you need an Assessment and Roadmap

In this article we help you identify a good assessment. Any effective process should take into consideration many different factors, not just focus on a technology solution or the maturity of a process. The evaluation process should determine how the organization and people function. Do the right skill sets exist in the organization? What is the culture like and how quickly can the organization change? This brings us to the third Guiding Principle – Progress iteratively with feedback. For an assessment to be accurate, you must communicate with all levels of the organization and ensure business needs are being met.

In an IT assessment you always begin with an audit of current capabilities and maturity, what you are doing well and what you’re not, and figuring out what really needs to be addressed to meet your objectives. The main point here is be honest in reviewing where you are – overstating your current capabilities and processes will only lead to trouble later on. It’s important to focus on value – know how your consumers use each service and focus on meeting each user’s needs. Don’t assume you know the answer; ask the consumers and find out where the real value is in the service

Learn more about improving your IT organization with, “The Importance of Conducting an IT Assessment”. This is the first step toward effectively following the ITIL 4 Guiding Principles.