by Jeffrey Tefertiller I have enjoyed watermelons most of my life, and it has grown since the emergence of “seedless” watermelons. For those unfam...
What is an Experience Level Agreement or “XLA”?
As a concept, XLA measures Employee Engagement along with other factors.
The Importance of Conducting An ITIL Assessment
You can’t build a roadmap to meet your objectives if you don’t know where you are at the beginning.
Service Continuity Plans – No Longer A “Nice To Have”
If the COVID19 pandemic taught us anything it’s that a plan to handle everything that can go wrong is no longer a nice-to-have, it’s a need-to-hav...