The key to a successful Change Enablement program is the Change Manager. What traits are needed for this unique role within ISTM?
ITIL 4 and Site Reliability Engineering
One of the aspects of ITIL 4 that has impressed me the most is the integration and reference to so many other best practices and frameworks. One such...
Grilled Pizza, or How I Stopped Worrying and Learned to Love Continual Improvement
Like many others, I’ve recently taken up a few “COVID hobbies” to keep me occupied (and sane). After homebrewing a few gallons root beer, I deci...
Top IT Service Management Company Releases Suite of RAPID™ IT Assessments That Provide Fast Results
After working diligently since March 2020 to develop processes for CIOs and IT leaders to improve efficiency quickly, OwlPoint has just released a sui...