As part of OwlPoint’s commitment to ITIL 4, we have developed an ITIL 4 Readiness Evaluation tool. This free web-based tool will help organiza...
3 to 4: From Process to Practice
As mentioned in one of our earlier 3 to 4 blog entries, ITIL® 4 introduces the concept of a Management Practice. Practices are a main focus of capabi...
3 to 4: The Four Dimensions Model
As mentioned in our previous 3-4 blog article, one of the key components to ITIL® 4 is the Four Dimensions Model. This model is an expansion of...
3 to 4: The ITIL Service Value System
IT Service Management has always been focused on providing value to the business through the delivery of IT Services. The ITIL 4 framework moves away ...