With the upcoming changes to the ITIL Maturity Model soon to be released by AXELOS, OwlPoint answers common questions about the new Capability and Mat...
The ITIL Maturity Model
To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System, Continual Improvement, AXELOS has updated...
Common ITSM Platform Selection Mistakes
Greg Smith describes a list of common mistakes made he has seen people make when selecting and implementing ITSM tools and provides some advice on how...
Beware of The Checklist Illusion
People often confuse the existence of items such as process documents, knowledge articles and tool functionality with the effective and efficient use ...
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