A recent article in The Atlantic made it clear that work after COVID-19 will never be the same. A lot of people who never thought they would be workin...
Garbage In, Garbage Out: The Importance of Service Desk Ticket Quality
It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But it does apply ...
Five IT and Business Strategy Alignment Considerations
I’ve noticed a trend over the last few years around the democratization of strategy and it’s effect of IT and Business strategy misalignment. Not ...
A Perspective of ServiceNow's Future
A couple weeks ago, Frank Slootman, ServiceNow’s CEO and Chairman, announced he’s leaving his post as Chief Executive Officer, yet remains as Chai...