Are your customers sitting in 9C? When customers evaluate your service, do they remember the experience or the statistics? There is a better way to m...
Change Manager Challenges
Change Managers regularly face challenges unique to their role. If you’re new to Change Enablement, below highlights a few challenges you should pre...
The COVID-19 Asset Sprawl
Early this spring, many asset managers were presented with scenarios they’d never imaged could or would happen. Many were told that in just a matter...
ITIL 4 and Site Reliability Engineering
One of the aspects of ITIL 4 that has impressed me the most is the integration and reference to so many other best practices and frameworks. One such...