IT organizations are often asked to assist their company’s transformation by applying new technologies and improving their business processes. However, these new business processes should be standardized and documented before new tools are implemented. If we expect our business users to perform their responsibilities and execute new processes successfully, especially after new technologies have been rolled out, then there should be documentation to support and guide them along the way.
Marc Resch, a senior consultant with OwlPoint, discusses the importance of standardizing your processes before you implement a new tool. Follow the below link to learn more on how to optimize and standardize business processes before you decide to implement those new tools.