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ITIL 4 Webinar – Introduction to ITIL 4

ITIL 4 Webinar – Introduction to ITIL 4 January 20, 2019Leave a comment
ITSM Academy Intro to ITIL 4 Webinar

ITSM Academy shares, at a high level, key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework. Here is an introduction to ITIL 4 from ITSM Academy.

Many people are looking for an introduction to ITIL 4 to understand the similarities and differences between ITIL 3 and ITIL 4. Here are some common questions we’ve been receiving on our blog.

What are the primary differences between ITIL 3 and ITIL 4?

Version 3 of ITIL, also known as ITIL 3, inclused 26 service lifecycle processes, functions and other aspects describing how the components and activities in an organization work together. The new version, ITIL 4, and the SVS, take a more holistic approach, providing companies with a more flexible operating model that supports different types of work approaches.

What does ITIL 4 stand for?
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. … The ITIL 4 Foundation Book was released February 18, 2019. You can learn more about ITIL 4 here.

What is new in ITIL 4?
The new version encourages fewer silos, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL 4 is designed to be more customizable and flexible. … ITIL 4 focuses more on the concepts of costs, outcomes, risks, and value.

Should I take ITIL 3 or 4?
The new version encourages fewer silos, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL 4 is designed to be more customizable and flexible. … ITIL 4 focuses more on the concepts of costs, outcomes, risks, and value.

Here’s what you need to keep in mind during your introduction to ITIL 4. Before you decide between ITIL 3 and ITIL 4, remember this – ITIL is simply a set of guidelines that organizations are recommended to follow. The framework presents the collected experience and knowledge of many individuals working in service management. ITIL takes this shared experience and organizes it so that others can get more from their IT service organizations.

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