IT Service Management has always been focused on providing value to the business through the delivery of IT Services. The ITIL 4 framework moves away ...
ITIL 3 to 4: ITIL 4 Practices
When ITIL 4 was first introduced, many asked the usual question “what is different?”. I know I quickly looked to see what ITIL 4 practices had c...
Introducing 3 to 4 in 3 to 4
I am excited to announce our new blog dedicated to introducing ITIL 4. Our goal is to provide you quick tidbits of information on how ITIL 4 dif...
A Perspective of ServiceNow's Future
A couple weeks ago, Frank Slootman, CEO and Chairman of ServiceNow, announced he’s leaving his post as Chief Executive Officer, yet remains as Chair...