A few weeks ago, AXELOS announced that they had completed the publication of all 34 ITIL 4 practice guides.
The Four Dimensions of ITIL 4 and the Changing World of Work
OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...
Service Continuity Plans – No Longer A “Nice To Have”
If the COVID19 pandemic taught us anything it’s that a plan to handle everything that can go wrong is no longer a nice-to-have, it’s a need-to-hav...
ITIL 3 to 4: From Process to Practice
As mentioned in one of our earlier ITIL 3 to 4 blog entries, ITIL® 4 introduces the concept of a Management Practice. Practices are a main focus of c...