Transforming individual knowledge into operational capabilities After working together in an informal partnership for years, OwlPoint and ITSM Academy...
Starting with an Assessment and Roadmap
Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
Training Discount Offer
ITSM Academy – Online Classes Now Discounted! Just because your team is working remotely doesn’t mean you can’t level-up their skill set –...
ITIL 4 and the 7 Guiding Principles
Previous versions of ITIL provided the framework for an organization’s IT Service Management capability, but often lacked in offering the guidance n...
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