Organizations are increasingly under pressure to deliver continued performance under rapidly changing conditions. News of a false step can travel far ...
All ITIL 4 Practices Published
A few weeks ago, AXELOS announced that they had completed the publication of all 34 ITIL 4 practice guides.
Making a change: What is the problem you’re trying to solve?
It’s surprising how often a team does not have a clear vision of the problem. Without knowing why you’re implementing ITIL 4, a new ITSM tool, th...
The Four Dimensions of ITIL 4 and the Changing World of Work
OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...