It’s hard to believe that it has been 12 years since OwlPoint was launched. So much has happened in those years, and I am truly proud of the work ou...
The importance of Safety Culture in the success of IT
Organizations are increasingly under pressure to deliver continued performance under rapidly changing conditions. News of a false step can travel far ...
All ITIL 4 Practices Published
A few weeks ago, AXELOS announced that they had completed the publication of all 34 ITIL 4 practice guides.
Making a change: What is the problem you’re trying to solve?
It’s surprising how often a team does not have a clear vision of the problem. Without knowing why you’re implementing ITIL 4, a new ITSM tool, th...
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