Still the ultimate in IT best practice, ITIL 4 builds on all the best things from ITIL and expands IT and service operations into the future.


OwlPoint ITIL 4 Consulting Services

OwlPoint is the premier ITIL consultancy in the United States.  In addition to our full range of IT Service Management consulting services, we are leaders in ITIL 4 advice and consulting.  The following services are a few ways OwlPoint can help you maximize the value of your organization, leveraging the modern version of ITIL.

Readiness Assessment

The ITIL 4 Readiness Assessment provides a baseline of organizational maturity and preparation to adopt ITIL 4 Best Practices and performs a gap analysis between your current state and ideal state. Findings and recommendations include a roadmap charting the best path forward to maximize organizational value.


Our ITIL 4 Planning service, helps you figure out the best approach for starting your ITIL 4 journey.  Have OwlPoint’s expert ITIL consultants determine what is the best strategy for your organization based on your organization’s objectives, core strengths, current ITIL knowledge, and commitment for certain improvements.  We provide you a clear roadmap with defined ITIL 4 program objectives, project requirements, time-frames, and resource estimates to set you on a successful path of adoption.

Value Stream Mapping

Our Value Stream Mapping service is a facilitated workshop or series of workshops that aligns and engages business and IT stakeholders on shaping and managing demand, defining value and how it is co-created. Workshop objectives are to document and combine value chain activities that support the delivery of IT services.

Design & Implementation

The Design and Implementation service examines the service delivery model, its outputs, and required actions by service owners. Our service is highly flexible, allowing our practitioners to educate and enable your staff to implement the action plan independently, work together, or do it on their behalf, allowing them to focus on other transformational priorities.

Check out our new ITIL 4 Readiness Evaluation Tool – It can help you figure out if you are in good shape to start the ITIL 4 Journey.


ITIL 4 News and Information

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Starting with an Assessment and Roadmap

Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start where you are”. However, that is just a small part of moving forward to improve maturity and adding capabilities. To find out more on how to improve, read OwlPoint’s article on “The […]

AXELOS – How to transition from ITIL v3 to ITIL 4

From AXELOS- Watch our short animation that shows how professionals can transition from ITIL v3 to ITIL 4. Click to see video

ITIL 4 has finally arrived. Is it enough to bring the framework back to relevance?

Rather than attempting to rewrite the ITSM playbook, the latest iteration of ITIL has instead been packaged as more an expansion on the previous generation. Read full article here

Mapping your Journey to ITIL Island

Whether you are new to ITIL, Captains of ITIL 3 – or somewhere in between, this webinar is for you. Mark Blanke, CEO of OwlPoint, shares 5 practical steps to map where your organization is today and how to plan for your journey.

ITIL 4 Webinar – Introduction to ITIL 4

ITSM Academy shares, at a high level, key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework. Click here to watch video

AXELOS – Welcome to ITIL 4

ITIL 4 expands on previous versions of ITIL by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial […]