To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System, Continual Improvement, AXELOS has updated...
ITIL 4 and the Business
IT consistently impacts the business. From finance to human resources, each department voraciously consumes digital services – often without even re...
Beware of The Checklist Illusion
People often confuse the existence of items such as process documents, knowledge articles and tool functionality with the effective and efficient use ...
Change Manager – 4 Key Attributes for this Unique Role
The key to a successful Change Enablement program is the Change Manager. What traits are needed for this unique role within ISTM?
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