ITIL stands for Information Technology Infrastructure Library. However, with ITIL now being a broad framework that can be applied to a broad range o...
Experience Management in IT Service Management
Understanding the customer’s wants and needs is the proper starting place for such a decision. Even while the consumer world is focusing on the cust...
The ITIL Maturity Model
To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System, Continual Improvement, AXELOS has updated...
Standardize Business Processes Prior to Tool Implementation
IT organizations are often called upon to assist their companies transform themselves by applying new technologies and improving their business proces...
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