You can’t build a roadmap to meet your objectives if you don’t know where you are at the beginning.
The Big Mistake in Experience Management
So many companies make this mistake when it comes to delivering IT Services. Are you making this big mistake in Experience Management?
ITIL Maturity Model and ITIL Assessment Q&A
With the upcoming changes to the ITIL Maturity Model soon to be released by AXELOS, OwlPoint answers common questions about the new Capability and Mat...
Introducing Experience Management
Are your customers sitting in 9C? When customers evaluate your service, do they remember the experience or the statistics? There is a better way to m...