It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But it does apply ...
3 to 4: The Four Dimensions Model
As mentioned in our previous 3-4 blog article, one of the key components to ITIL® 4 is the Four Dimensions Model. This model is an expansion of...
3 to 4: The ITIL Service Value System
IT Service Management has always been focused on providing value to the business through the delivery of IT Services. The ITIL 4 framework moves away ...
3 to 4: ITIL 4 Practices
When ITIL 4 was first introduced, many asked the usual question “what is different?”. I know I quickly looked to see what processes had chan...