Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
ITIL 3 to 4: From Process to Practice
As mentioned in one of our earlier ITIL 3 to 4 blog entries, ITILĀ® 4 introduces the concept of a Management Practice. Practices are a main focus of c...
ITIL 3 to 4: The Four Dimensions Model
As mentioned in our previous 3-4 blog article, one of the key components to ITILĀ® 4 is the Four Dimensions Model. This model is an expansion of...
ITIL 3 to 4: The ITIL Service Value System
IT Service Management has always been focused on providing value to the business through the delivery of IT Services. The ITIL 4 framework moves away ...