People will forget what you said, people will forget what you did, but they will never forget how you made them feel.
In a recent poll, only 2.7 percent of respondents said they were happy with their Service Level Agreements (SLAs). Additionally, 87% responded their SLAs are internally focused and are not about the customer, the employee or the experience.
Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology.
The world is moving on from process to experience. Organizations that do not take this on board and change accordingly face irrelevance. The 8-hour Essence of eXperience course builds confidence about the future by putting learners on the road to XLA success.
The focus of the course is to use interactive cases and exercises to nail down the concept of XLA, what it is, and what it isn’t. Understanding the move to business outcomes based on how an organization makes employees and customers feel is (or should be!) a powerful catalyst for change.
This course sets learners on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes. Engage with skilled and expert instructors to learn the Art & Science of experience and how XLAs are changing the way we design and manage technology for better and forever.