This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for being heavy handed and bloated. They can also be a constraint in the IT value stream; particularly in organizations adopting Agile and DevOps practices. In this course you will practice and master pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster. which means the business can deliver value to customers faster. You sometimes hear that DevOps and ITSM aren’t compatible. The reality is that high-performing organizations aren’t achieving success without ITSM processes.These organizations are performing ITSM processes. Those processes are just so streamlined and (often) automated that people don’t even realize that they are executing ITSM processes.
This course discusses key ITSM processes that are critical to DevOps and how those processes MUST be adapted to achieve high performance and deliver business value.
In an enterprise, DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM DevOps introduces ways to achieve both speed and control while driving value across the IT value stream.