This 16-hour course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.
Attendees acquire an understanding of:
- The integration of different value streams and activities to create, deliver and support IT-enabled products and services
- The influence and impact of Agile and Lean ways of working
- How Agile and Lean can be leveraged to an organization’s advantage
- A practical and strategic method for planning and delivering continual improvement with necessary agility