Description
This 18-hour course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here.
Prerequisites: ITIL 4 Foundation
Course Objectives: This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:
- How disruption from new technologies are impacting organizations in every industry
- How business leaders are responding
- How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success
Course / Student Materials:
- Access to ITSM Academy’s Learner Portal – my.itsmacademy.com – extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- Reference Cards
- Personal Action Plan
- Memory exercises, study aids and sample exams
- Instructor led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher
Certification: Learners earn their ITIL Leader: Digital and IT Strategy
