Service Management

Service Management has evolved into an integrated practice and a set of supporting disciplines that not only offer value to IT, but also to other business units including human resources, facilities, legal, and finance to support service delivery, enhance internal operations and to foster stakeholder relationships.

This wider extension of service management has often been an undertaken in support of delivering great services to customers and as part of a wider business digital transformation initiative however, in a 24 hr. world, it is no longer acceptable for organizations to not know which business services are compliant, secure, operational and effective.

Organizations that apply a modern centralized service management strategy to the many different use cases outside of IT, and into the broader enterprise including HR, facilities, field service and other service domains will improve the relationship of all of the service relationships that make up the contemporary workplace.