Executive Team

Mark S. Blanke, President and CEO  

Blanke is a practitioner and educator that champions the use of ITSM best practices to transform IT Organizations into efficient and effective strategic assets for their companies. In 2008, Blanke’s conversations with fellow IT leaders inspired him to build an organization that leveraged his experience in helping IT Organizations not only be more efficient, but also be better business partners.

Blanke has over 30 years of IT, consulting and executive experience across the spectrum of small businesses to the Global 500. He holds a Master of Science degree in Telecommunication Management from Stevens Institute of Technology as well as a Bachelor of Science in Computer and Information Sciences from Temple University. In his spare time, Blanke is an Adjunct Professor at the School of Management, Marketing and International Business at Kean where he teaches the relationship principles between business and IT, including Project Management and ITSM.

Mark K. Ludwig, Vice President and Managing Partner  

Ludwig is an innovative business technology executive specializing in IT Strategy, IT Service Management, Broadcast Media Systems, Financial Management, IT Governance, Operational Excellence and Organizational Transformation. For more than 25 years, Ludwig has led enterprise teams across a broad set of technologies that have extended visibility into technology services to establish transparency, accountability & enable leadership to make data driven decisions.

Mark received CIO certification from Carnegie Mellon University, a bachelor’s degree in Marketing and Spanish from the University of Connecticut and holds certifications in ITIL V3, Lean Six Sigma, MCSE and ACSR.

Mark G. Muntzner, Vice President and Managing Partner  

Muntzner has over 30 years of experience helping IT organizations develop strategies that streamline operations, improve cross-team interaction and accelerate business value. He has executed enterprise-wide Disaster Recovery & Business Continuity Programs including organizational risk assessments, business impact analysis reviews, and is an active member of the Media Industry Crisis Preparedness Roundtable.

Muntzner is ITIL, LEAN Six-Sigma, and Business Continuity Planner certificated and holds a Master of Business Administration degree in Finance from Adelphi University as well as a Bachelor of Science in Computer Science from Hofstra University.