OwlPoint, LLC is an IT Management Consulting firm focused on Strategy, Governance and Operations services with specialties in the areas of Green IT, IT Service Management and ITIL. OwlPoint was founded on the principle of partnering with our customers. We believe in taking the time to understand our customers and provide services that quickly facilitate our clients' success.
IT Strategy
OwlPoint IT Strategy services provide IT Organizations the clarity and approach to turn the challenges and desires of today's IT leaders into clear, actionable and measureable plans that achieve tomorrow's business needs. With broad industry experience and strategic planning expertise, OwlPoint can quickly provide a positive and long-lasting impact on the organization.
Business IT
IT Organizations have traditionally focused on the implementation of technologies and all too often are simply tactical cost centers. IT Organizations may develop one-year plans as part of an annual budget exercise, but usually lack the vision, strategy and the relationship with the business that makes them a true business partner.
In order to become the business partner an IT organization so desires, it needs to change the way they do business. Gone are the days of limitless IT budgets and freelancing objectives. Today, IT organizations need to closely manage finances, be highly disciplined to meet compliance demands, and implement the tools and technologies that provide the business a strategic advantage.
Download our IT Strategy Services Brochure now to learn more about how OwlPoint can partner with your company to create your IT Strategy.
Vision and Focus
OwlPoint recognizes the requirements today's IT organizations have and works closely with our clients to help solidify their vision and focus. During many of our IT Strategy services, we help our clients define and document their strategic vision, define the requirements of the organization, investigate and document the organization's current capabilities and maturity, and establish short-term and long-term plans that define actionable and measurable steps for achieving the defined goals.
Organization & Culture
OwlPoint understands that people are a significant factor into the success of the organization. Our services not only focus on the technologies, business requirements, and processes required, but also include the human resources side of the organization. We look into how well an organization works together, its ability to accept change, and the structure to ensure it supports collaboration and the organizational processes.
Customized Services
All of our services are customized to meet the specific needs of our customers. Although we have well-defined methodologies, our services are meant to provide individual assistance for our specific customers and not just provide some generalized advice.
- IT Organization Assessment, Strategy, and Roadmap
- Green IT Assessment and Roadmap
- ITSM/ITIL Maturity Assessment
- Cultural Transformation Assistance
- Green IT Strategy Development
- Service Management Strategy and Roadmap Definition
IT Governance
OwlPoint IT Governance Services provide organizations the control and management capabilities required to efficiently meet the demands of regulations and expectations of the business. Our consultants draw on their extensive experience to provide solutions that address an organization's governance needs while avoiding unnecessary burdens and inefficient process and procedures
Reduce Risk
Security and Compliance are among the top on the list of demands put upon todays IT organizations. These demands usually consume much more time than an organization can appropriately budget, interfering with other priorities and tasks. However, Security and Compliance are significant risks to the business and need to be addressed thoroughly to prevent an event that would have a severe negative impact on the business.
Much of the Security and Compliance demands as well as other initiatives such as Green IT can be addressed by establishing formal and disciplined IT Governance.
Download our IT Governance Services Brochure now to learn more about how OwlPoint can partner with your company to reduce your risk.
IT Governance defines the leadership responsibilities, organizational structure, policies, and high-level processes that ensure the effective delivery of IT Services while meeting Corporate Governance and organizational objectives.
The marketplace is full of options and approaches to meet individual compliance and security risks, but all too often these process, procedures, and technologies add to the complexity of the environment and introduce as many issues as they resolve.
Compliance and Security
OwlPoint works closely with our client's to implement compliance and security controls that work well in their environment without introducing excessive burdens on the organization. Implemented correctly, controls, processes, and procedures can become a standard way of operating to perform the standard tasks as opposed to extra processes and steps implemented specifically to meet security or compliance requirements.
Best Practices
OwlPoint leverages many best practices and international standards to help our clients implement the appropriate controls and meet the expectations of external auditors. These include ITIL, ISO 15489, ISO 19770, ISO 20000, ISO 24762, ISO 27001, and COBIT.
Customized Services
All of our services are customized to meet the specific needs of our customers. Although we have well-defined methodologies, our services are meant to provide individual assistance for our specific customers and not just provide some generalized advice.
- IT Policies Definition and Documentation
- Control Objectives, Definition, Development, and Implementation
- Governance Approach and Procedures Definition
- Compliance Requirements Development
- Compliance Framework Design
- Compliance Evidence Assistance
- Green IT Policy Development
- ITIL Framework and Process Design
- Change Management Compliance Review
IT Operations
Whether it is compliance, cost-cutting, efficiency, or stability that is sought, OwlPoint’s IT Operations Service can provide you the results you need to meet the difficult challenges of today’s IT Organization. It is how effective an IT organization operates that defines its benefit to the business, and OwlPoint can help your IT Organization stand out as a true asset to your Company.
Performance
After all of the strategic planning is completed and the process architectures have been defined, it is the way you operate your IT environment and the manner in which your people perform that defines the real success of the IT organization.
Download our IT Operations Services brochure now to learn more about how OwlPoint can help you turn your IT Strategy into an Operational Reality.
IT Operations is the area where the costs savings and organizational efficiencies are realized. How you operate affects how well your services perform and defines what your customers think of you. It is important to ensure that the way you operate matches the strategic vision for the organization and the architectures that have been defined. Furthermore, IT Operations should be continually measured and improved thereby maximizing the effectiveness and minimizing the expense of the organization.
Trusted Experience
OwlPoint has significant experience in helping organizations improve their IT operations. Whether it is implementing new ITIL processes and procedures, establishing a Configuration Management Database (CMDB), determining how to manage the full lifecycle of IT Assets, improving how an operations center operates, or trying to maximize efficiency to meet Green IT goals, OwlPoint has the knowledge and know-how to get the job done quickly and effectively. Our consultants have the experience to be able to assist you with finding the best approach to the difficult IT operations challenges. Our solutions address all areas of operations, including personnel, processes, technology, and vendors.
Customized Services
All of our services are customized to meet the specific needs of our customers. Although we have well-defined methodologies, our services are meant to provide individual assistance for our specific customers and not just provide some generalized advice.
- Green IT Process and Procedure Definition and Documentation
- Process Management
- Operations Center Design/Improvement
- Operations Personnel
- IT process Implementation and training
- Configuration Management Database Design and Implementation
- Network & Systems Management Architecture
- ITIL/ITSM Training
Solution Sets
OwlPoint’s Solution Sets are a collection of solution-specific services that traverse each one of our service offerings. OwlPoint currently provides solution sets for Green IT and IT Service Management which include topic-specific services for defining, designing, implementing, operating, and training in these specific areas.
IT Service Management
OwlPoint IT Service Management Services enables the IT Organization to become partners with the Business, while simultaneously driving efficiency, improving morale and enhancing overall service. Our consultant's combination of deep business and IT experience provide our customers with the knowledge and expertise to truly achieve their full potential.
Business and IT Alignment
IT Service Management (ITSM) is an approach that when adopted enables IT Organizations and their Business customers to be aligned and operate as true partners. When operating in this type of environment, IT Organizations provide categorized IT Services with defined levels of service. The mature IT Organization is able to represent its capabilities through distinct IT Services and continuously meet with the Business to refine services, review service levels, and adjust costs based on service demands.
Download our IT Service Management brochure now to learn more about how OwlPoint can help you align your Business and IT Organization.
OwlPoint helps IT Organizations by establishing a strategy and vision that is aligned with the business. We then assist with determining the structure and definition of IT services, defining the process framework, and working with the organization and personnel to be structured, energized, and trained on the new approach.
Assets and Configurations
OwlPoint provides a full set of services designed to help organizations gain control over their IT assets and reap significant financial rewards. Our services help IT Organizations develop processes to ensure proper tracking for the complete lifecycle of an asset. We also help develop and implement asset repositories that enable the tracking of all details within the IT asset lifecycle, including financial and Green IT information using Configuration Management Systems (CMS), Configuration Management Databases (CMDB) and Asset Management Systems.
Financial Management
OwlPoint's consultants have significant experience helping organizations get a grasp on their finances and implement mature financial management practices that support IT cost transparency. We do this by helping an organization define their IT Services, determine what the fundamental cost units are, integrate the services into a CMDB to track all costs, and develop management reporting capabilities.
Armed with this capability, the Business and IT are able to fully understand where IT dollars are spent. This enables the business to make informed decisions on where IT Service Levels can be reduced or which IT Services can be eliminated to reduce costs.
Customized Services
All of our services are customized to meet the specific needs of our customers. Although we have well-defined methodologies, our services are meant to provide individual assistance for our specific customers and not just provide some generalized advice.
- IT Organization Assessment, Strategy, and Roadmap
- IT Service Management/ITIL Maturity Assessment
- Service Management Strategy and Roadmap Definition
- Cultural Transformation Assistance
- IT Policies Definition and Documentation
- ITIL Framework and Process Design
- Change Management Compliance Review
- Process Management
- Operations Center Design/Improvement
- IT Process Implementation and Training
- Configuration Management Database Design and Implementation
- Network & Systems Management Architecture
- ITIL Training and Certification
Our Assessment and Roadmaps provide a clear and actionable plan for achieving the desired goals and objectives. This helps an organization understand exactly how mature the organization is today, and defines specific, measurable steps to improve to a desired level. This allows an organization to not only improve, but also measure the success and ensure that the correct level of progress is being made.
Green IT
OwlPoint is passionate about Green IT. Our Green IT services help organizations align their IT vision and strategy with business sustainability goals. We help IT organizations understand the environmental impact and economic cost of IT. A well defined and executed Green IT strategy can increase efficiencies while simultaneously reducing IT cost, inspiring employees and increasing the business' reputation and brand value.
Green IT is Efficient IT
It's not often that doing the fashionable thing is the right thing to do and has so many benefits. Green IT is one of those few occasions whereby doing business a slightly different way can have both a positive impact on the environment as well as reduce costs in the organization.
Download our Green IT Services Brochure now to learn more about how OwlPoint can partner with your company to help drive your Green IT Vision.
Green = Efficient = Savings
OwlPoint sees the tremendous value that taking a green approach provides. Whether it is saving 50% on paper costs, reducing power consumption by 30%, or properly recycling equipment, implementing a formal Green IT strategy will have significant benefits to both the IT organization and the business it supports.
How Green are You?
OwlPoint works closely with our clients to assess their current Green IT methods. Whether there is a Green IT initiative well underway or one is just beginning, it is critical to know where the organizations' maturity lies. Once a strategy is defined, we help companies execute and implement the supporting Green IT policies, processes, procedures and training required to be successful to reap the full benefits of going green.
Green IT Numbers Don't Lie
- $11.5 Billion : Estimated energy bill for datacenters come 2010. Up 30% from 2007.
- 5% to 30% : Average utilization of distributed systems in the datacenter today.
- $1,870: Annual operating expense for powering and cooling a single mid-tier ($2,500) server.
- 55% : Average amount of UPS, cooling, and other facilties that are underutilized in a datacenter
- 170 Metric Tons: Amount of CO2 that datacenters worldwide currently produce per year.
- 670 Metric Tons: Amount of CO2 that datacenters worldwide are expected to emit annually by 2020.
Customized Services
All of our services are customized to meet the specific needs of our customers. Although we have well-defined methodologies, our services are meant to provide individual assistance for our specific customers and not just provide some generalized advice.
- Green IT Assessment and Roadmap
- Green IT Strategy Development
- Green IT Policy Development
- Green IT Process and Procedure Design
- Green IT Process Implementation and Training